FAQ

📞 Need help fast? Call us at 1 (240) 618-2744 between 6:00 a.m. and 8:00 p.m. Pacific Time, or email support@i49.net. We aim to respond within 1–2 business days.

About the New i49

What happened to the i49 store? i49 has transitioned from a seed bank to a cannabis reviews and education site. We no longer sell seeds directly. Instead, we publish honest strain reviews, grow guides, breeder profiles, and best-of lists to help you make smarter decisions about what you grow. Our trusted partners handle all seed sales going forward.

Why did i49 make this change? After years in the cannabis seed industry, we felt we could serve the community better as an independent editorial resource — one focused purely on helping growers find the right genetics and learn the craft, without the pressures of running an ecommerce operation. This lets us go deeper on content and be more honest in our recommendations.

Is i49 still affiliated with the same team? Yes. Same brand, same people, same commitment to the cannabis community. The format has changed, not the values behind it.

Can I trust the reviews on i49? All reviews are based on verified strain data pulled directly from breeders and seed banks, cross-referenced for accuracy. Where we have affiliate relationships with partners, we disclose this clearly at the bottom of every page. Our editorial standards are independent of those relationships.

Will i49 keep publishing new content? Yes — we publish new strain reviews, grow guides, and best-of lists every week. You can subscribe to our newsletter to get new content delivered directly to your inbox.

Past Orders

I placed an order with i49 before the transition. Where is it? If your order was placed before our transition date, it has been fulfilled normally. If you haven't received your order or have concerns about its status, please contact us directly at support@i49.net or call 1 (240) 618-2744 and we'll look into it for you.

Can I still get a refund on a past order? Yes. If you have a legitimate refund request related to a past i49 order, please reach out to our support team with your order details and we'll work through it with you. Email support@i49.net with your order number and a description of the issue.

How long do refunds take to process? Refunds typically take 5–10 business days to process depending on your payment method and bank. If it has been longer than that, please contact us and we'll follow up.

My seeds didn't germinate. What do I do? If your seeds were purchased from i49 prior to our transition and failed to germinate, contact us at support@i49.net with your order number and details. For seeds purchased from our partner sites going forward, germination guarantees are handled directly by each partner — all of whom offer strong germination policies.

I received the wrong item. How do I fix this? Contact us at support@i49.net with your order number and a description of what you received. We'll make it right.

My order arrived damaged. What happens now? Email us at support@i49.net with photos of the damaged item and packaging along with your order number. We'll review and sort it out.

Why can't I log into my i49 account? The i49 ecommerce store has been taken offline as part of our transition to a content site. Your old account and order history are no longer accessible through the website. If you need specific order information, contact us directly and we can look it up for you.

Where is my order history? Order history from the old i49 store is no longer accessible online. If you need records of a past order for any reason, email support@i49.net with your name and email address and we'll do our best to retrieve the details.

Can I change or cancel a past order? If your order has not yet shipped, we may be able to make changes. Contact us immediately at support@i49.net or call 1 (240) 618-2744. If your order has already shipped, we are unable to make changes.

Buying Seeds Now

Where can I buy seeds now that i49 no longer sells directly? We've partnered with trusted seed banks and retailers that carry the genetics and products our community knows and loves:

🌱 Seed Supreme — Full i49 catalog, same genetics. 20% off + free seeds with code I4920. Shop now →
🌱 ILGM — Beginner-friendly genetics, germination guarantee. 30% off with code I4930. Shop now →
🌱 Homegrown Cannabis Co. — Massive variety, expert support. And they just launched clones! Free 4-pack of seeds with code I49SEEDS. Shop now →
🔥 United Strains of America — Premium THCA flower, lab tested, Farm Bill compliant. 20% off with code I4920. Explore now →

Are your partner sites trustworthy? Yes. We only recommend partners we have direct relationships with and whose products and practices meet our standards. All four partners are established, reputable operations with verified customer reviews, lab testing, and strong customer support.

What happened to a strain I used to buy from i49? The full i49 strain catalog is available through Seed Supreme — same genetics, same quality. If you're looking for a specific strain and can't find it, email us at support@i49.net and we'll point you in the right direction.

Do your partners offer germination guarantees? Yes. Seed Supreme, ILGM, and Homegrown Cannabis Co. all offer germination guarantees. Check each partner's website for the specific terms of their guarantee.

Do your partners ship discreetly? Yes. All of our seed partners ship in plain, unmarked packaging with no indication of contents.

Content & Community

Can I contribute to i49? We're open to contributions from experienced growers and cannabis writers. If you're interested in writing for i49, email us at support@i49.net with a brief intro and any relevant experience or writing samples.

How do I subscribe to the newsletter? You can subscribe using the signup form at the bottom of any page on i49.net. We send weekly content including new strain reviews, grow guides, partner deals, and community picks.

How do I unsubscribe from the newsletter? Every email we send includes an unsubscribe link at the bottom. Click it and you'll be removed immediately. You can also email support@i49.net and we'll remove you manually.

Contact & Support

How do I get in touch with i49?

📧 Email: support@i49.net 📞 Phone: 1 (240) 618-2744 🕐 Hours: 6:00 a.m. – 8:00 p.m. Pacific Time 📬 Response time: Within 1–2 business days

What's the best way to reach you for urgent order issues? Call us directly at 1 (240) 618-2744 during business hours for the fastest response. For non-urgent matters, email is best.